Our major financial services client is seeking a Customer Service Team Manager to lead a team of customer service officers and deliver an exceptional customer experience across multiple contact channels.
The ideal candidate will be an experienced leader with a passion for driving customer service excellence, supporting team development, and ensuring operational efficiency.
Job Purpose
To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries, and continuous process improvement, while meeting KPIs and maintaining compliance with regulatory standards.
My client is a premium / luxury brand and has successfully been trading in the UK for a few years, they are now looking for an experienced Customer Service Manager to come and join their growing team in central London.
Are you looking for a new role within customer service?
Are you ready to make the next steps in your customer service career?
Posted by Savills Management Resources • £15K/yr to £100K/yr
You will lead the Customer Services team and be a result's driven, people manager with considerable understanding of customer service excellence within the service industry.
You will drive operational improvement to always ensure consistent and positive customer interactions across all touchpoints.
Posted by Pertemps Dudley West Brom Perms • £24K/yr to £27K/yr
This role would really suit someone that prides themselves in delivering an efficient level of customer service.
A new opportunity to join this growing business and be part of this dynamic team.
You will have experience within an office-based role, ideally engineering or a manufacturing sector, and used to working efficiently in a fast-paced environment.
As a Customer Service Advisor, you will provide a service to inbound customer contacts through multiple communication channels, primarily by telephone and email to make outbound contacts as appropriate to maintain or enhance that service.
Are you devoted to delivering superior customer service with a passion for making a difference?
If that sounds like you, then we have your next new challenge waiting at the West Brom.