Posted by Platform Recruitment • £30K/yr to £45K/yr
I am working with an innovative technology company based near Basingstoke, they are now looking for a Customer Support Engineer to join their team.
Support Engineer - Basingstoke - £30-£45k
The successful candidate will provide first and second line technical support to the clients' international customers, distributors, users and operators.
We are looking for a Customer Service Representative who can handle inbound calls from our clients and provide first-line technical support.
The ideal candidate will have a strong customer service background with the ability to troubleshoot and identify issues related to our products, ultimately reducing the need for on-site engineer visits.
Key Responsibilities
Handle incoming calls from our clients and try and resolve the issues without the need for an expensive engineer to go out on site.
Posted by Advanced Resource Managers Limited • £35K/yr to £45K/yr
As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of our UK based customers.
About the role
You are responsible for the technical implementation and maintenance of our Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this.
Due to growth and expansion, they are looking to recruit a Field Engineer with a strong technical background in client facing role.
This is a field-based role with travel to customer sites across the UK with occasional overnight stays (project dependant) with the use of company vehicles.
Our client is a nationally recognised leader in IT support services and managed services, with multiple awards for excellence.