The successful candidate will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured
This role is for a highly skilled Operational Support professional to join a thriving team within the technology and telecoms industry.
Our client is a globally recognised leader in the technology industry.
In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work.
An excellent, award winning company seeks a Support Analyst / Service Desk Analyst with some existing commercial IT experience - for a varied role within a dynamic SME environment.
My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory.
We are recruiting for a detail-oriented IT Support Analyst to provide technical assistance to all users within the company through 1st and 2nd line support.
IT Support Engineer
You will diagnose and resolve software, hardware, and network issues, ensuring smooth IT operations.
Responsibilities include resolving customer issues, recommending solutions, guiding users through features, and maintaining excellent customer support from sales to post-sales.
You will assist both buyside and sell-side customers with queries related to the platform's products and services.
This is a great opportunity to join a company within the fintech industry.