Posted by Parkside Office Professional • £17.12/hr
Our international client requires an experienced Customer Relations Specialist to join their team for a minimum period of 6 months
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.
Posted by Source4 Personnel Solutions • £28K/yr to £30K/yr
General
Our client is looking for a bilingual (French and English speaking) individual with customer support/order management experience to cover a 12-month fixed term contract.
Responsibilities
Provide exceptional customer service through various channels, ensuring satisfaction every step of the way.
Collaborate with cross-functional teams to understand and meet individual customer requirements, ensuring delivery compliance.
Partnered up with Honda, they are looking for a Customer Retention Specialist to join the team, supporting our Customer Operations objective of being industry leading in customer experience, to maximise customer retention and loyalty.
Reporting to the Service Retention & Customer Programmes Section Manager, you would be responsible for the ongoing daily management of Honda customer retention programmes across Automobile, Motorcycle and Power Products, namely Service Plans, Extended Guarantees, Honda Accident Assistance, Honda Insurance and our Bodyshop Programme to increase both service and customer retention, satisfaction, and income.
Are you a Customer Retention professional, with a good understanding of the Aftersales business and the ability to manage a suite of retention products?